The Front Door · Series A
The 11pm message
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The most important enquiry your practice receives this week will probably arrive after your team has gone home.
Dr Pouria Moradi explains what a patient really means when she writes “I’d like to know more” at eleven o’clock at night: what does it cost, when can I come in, how do I book. Oli Wood then follows that message through CareConcierge, from a patient anxious about recovery after breast reduction to the moment your coordinator picks up the phone already knowing her concerns.
Worth watching if your enquiries arrive while your phones are off.
A 30-minute video conversation with a founder about how enquiries reach your practice, where conversations stall and what your team needs next. We will show how CareConcierge could fit your workflow. If it is not a fit, we will say so.
In this film
- Dr Pouria Moradi Specialist plastic surgeon and Clinical Co-Founder of CareConcierge. CareConcierge was built and tested in his Sydney practice.
- Oli Wood Platform Co-Founder of CareConcierge; the engineer behind the platform.
The Front Door, Series A: Gregory Gray in conversation with Dr Pouria Moradi and Oli Wood.
