https://careconcierge.health/insights/videos/four-minutes/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211386901-9e2c7b03a842528007f30b235a089e8eed797fe9858a6efaae2fa8ad0da64158-d_1280 Four minutes at ten o’clock at night Mid-recording, Dr Pouria Moradi opened his practice WhatsApp and read out the latest enquiry. https://player.vimeo.com/video/1235202058 143 2026-10-12 yes https://careconcierge.health/insights/videos/the-front-desk/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211408973-c32547475ff35e8661087fbcf745c1a0136283e1edd2aa8ed085771b280c5cea-d_1280 The impossible job at the front desk We ask one person to reassure the patient in front of her while answering everyone who isn’t. https://player.vimeo.com/video/1235202155 55 2026-10-12 yes https://careconcierge.health/insights/videos/staying-in-its-lane/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211410076-0c829144f47b2434f570614d3d7861b2e595f62a652da29efe447f255078962a-d_1280 Staying in its lane The first question every surgeon asks about AI near patients is the right one: what happens when it doesn’t know? https://player.vimeo.com/video/1235202153 145 2026-10-12 yes https://careconcierge.health/insights/videos/your-practice-voice/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211402110-58eac4297c610d46379431d5e8587e9e84f22452dc8d69ec7c7d50005e92d942-d_1280 How it learns to sound like your practice Patients can tell when they’re talking to a script. They should hear your practice. https://player.vimeo.com/video/1235202208 58 2026-10-12 yes https://careconcierge.health/insights/videos/not-yet/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211433570-660097c876b242d49392b5206bf4f7a516146935cd6c98b8d9bf0d4da19cd1e2-d_1280 Not yet doesn’t mean no “Not yet” is one of the most misheard phrases in private practice. https://player.vimeo.com/video/1235202061 171 2026-10-12 yes https://careconcierge.health/insights/videos/a-full-diary/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211386909-984ce56129a228ea5bd862aaa0c9ff6469fa4b95001dc8d587ec9d614709f7e0-d_1280 A full diary isn’t the point A full consulting diary looks like success. It isn’t, if half the people in it were never going to book. https://player.vimeo.com/video/1235202057 195 2026-10-12 yes https://careconcierge.health/insights/videos/the-11pm-message/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211401036-46665b2208d6dfe43c2e3182bfdb4e7f7f4ff30eb7bf6dd3a834b1488e24636a-d_1280 The 11pm message The most important enquiry your practice receives this week will probably arrive after your team has gone home. https://player.vimeo.com/video/1235202225 152 2026-10-12 yes https://careconcierge.health/insights/videos/before-the-consulting-room/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211399597-77e17c6c1ee0c90e2bea489fb9659bc8f853e38f0fe4c2509e6cde7e88bc7fc0-d_1280 Before the consulting room Your patients have made up their minds long before they meet you. https://player.vimeo.com/video/1235201925 69 2026-10-12 yes https://careconcierge.health/insights/videos/five-dead-leads/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211413667-6478f1e98bffc7c5feb2edd45de02afe0fbc181513e271885c868cca18dee700-d_1280 Five dead leads Five enquiries arrive overnight. By the end of a busy consulting day, nobody has called them back. https://player.vimeo.com/video/1235202017 75 2026-10-12 yes https://careconcierge.health/insights/videos/many-front-doors/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211415332-256b86ad51c5b38c53202e793face9006d0c92aa8dcc59e8e6ebbed9d34ba5da-d_1280 From two front doors to seventeen In the 1990s a practice had two front doors: the street entrance and the telephone. Today a dental practice might have seventeen. https://player.vimeo.com/video/1235202000 155 2026-10-12 yes https://careconcierge.health/insights/videos/the-leads-we-never-see/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211408430-a3202121c8ea41915f87a453e12471fb452c3caa346f70af069c540713bbf952-d_1280 The leads we never see Ask how many enquiries never reached the diary and you’ll usually hear silence. https://player.vimeo.com/video/1235202207 225 2026-10-12 yes https://careconcierge.health/insights/videos/more-enquiries/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211417107-3238a73c04fcd7e84c6a36757bd1ecfb4c6ba0c5125559ccd7257eeb3f178559-d_1280 “We need more enquiries” When a practice says it needs more enquiries, the usual answer is more advertising. https://player.vimeo.com/video/1235201930 163 2026-10-12 yes https://careconcierge.health/insights/videos/why-patients-choose/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211416042-caa61f324ffc1189170b6e636406fcb34ff16bcf92df13adc270ea32c6baed7b-d_1280 Why patients choose one surgeon Impressive credentials. A beautiful website. A promise of personal care. Your competitors have all three. https://player.vimeo.com/video/1235201951 153 2026-10-12 yes https://careconcierge.health/insights/videos/many-agents-not-one/ 2026-10-14T04:34:48+00:00 https://i.vimeocdn.com/video/2211433980-ac2a4d84be744932a98069f41e36522c3458cf437adc9ce35346bdb1bbb71c58-d_1280 Many agents, not one One AI trying to do everything is hard to govern. https://player.vimeo.com/video/1235202077 99 2026-10-12 yes https://careconcierge.health/insights/videos/cutting-edge/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211386725-08f2da2eabac6fad9ea960e3cfe545bdc463081580bcb811bf9b8baacefb875a-d_1280 Cutting edge, not bleeding edge AI receptionists are all over your social feed. Dr Pouria Moradi asks the obvious question: what is actually different here? https://player.vimeo.com/video/1235201928 144 2026-10-12 yes https://careconcierge.health/insights/videos/the-exit-discipline/ 2026-10-14T04:34:49+00:00 https://i.vimeocdn.com/video/2211386701-ddbf23e36be97293cd480acdcf44e08ed89c37f9f7f2f0ae76d5ca3fc115ab9b-d_1280 The Exit Discipline Every principal is, eventually, a seller. Most build income. Few build value. https://player.vimeo.com/video/1235201929 89 2026-10-12 yes