The Front Door · Series A
Not yet doesn’t mean no
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“Not yet” is one of the most misheard phrases in private practice. Most teams hear “no”.
Dr Pouria Moradi describes the two patients practices lose most often: the enquiry that never books a consultation, and the patient who is seen but doesn’t go ahead. He explains CareConcierge’s gentle follow-up, which he calls the Sleeping Beauty approach, and why patients find it easier to say no to an AI agent than to a person. Oli Wood then shows how “come back to me after my daughter’s wedding” is remembered, and answered with a personal note at the right time.
Worth watching if your list of people to call back keeps growing.
A 30-minute conversation with a founder about unfinished enquiries, preferred contact times and how follow-up is remembered in your practice today.
In this film
- Dr Pouria Moradi Specialist plastic surgeon and Clinical Co-Founder of CareConcierge. CareConcierge was built and tested in his Sydney practice.
- Oli Wood Platform Co-Founder of CareConcierge; the engineer behind the platform.
The Front Door, Series A: Gregory Gray in conversation with Dr Pouria Moradi and Oli Wood.
