The Front Door · Series A
The leads we never see
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Ask a surgeon how many consultations go ahead and you’ll hear a confident answer. Ask how many enquiries never reached the diary and you’ll usually hear silence.
Dr Pouria Moradi is candid: surgeons are the worst at self-appraisal. His web developer, his staff and he each defined a lead differently, and opportunities slipped through the gaps. He remembers when someone had to check Instagram, WhatsApp, Facebook and email by hand. Oli Wood then shows the difference between a bare web-form enquiry and a full patient briefing: the conversation, the concerns, and the source behind every answer given.
Worth watching if you’re sure of your consultation numbers but less sure of everything before them.
A 30-minute video conversation with a founder about how enquiries reach your practice, where conversations stall and what your team needs next. We will show how CareConcierge could fit your workflow. If it is not a fit, we will say so.
In this film
- Dr Pouria Moradi Specialist plastic surgeon and Clinical Co-Founder of CareConcierge. CareConcierge was built and tested in his Sydney practice.
- Oli Wood Platform Co-Founder of CareConcierge; the engineer behind the platform.
The Front Door, Series A: Gregory Gray in conversation with Dr Pouria Moradi and Oli Wood.
