The Front Door · Series B
Cutting edge, not bleeding edge
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AI receptionists are all over your social feed. Dr Pouria Moradi asks the obvious question: what is actually different here?
Oli Wood explains why, for now, WhatsApp and SMS give patients a more consistent experience than voice, without the problems of a poor signal or a misheard accent. Gregory Gray then argues that the real difference isn’t the technology, which has plenty of comparables, but specialisation: every practice’s conversations make the system more attuned to its own corner of private healthcare, from a dental clinic in the north of England to one on Harley Street.
Worth watching if you’re weighing up AI options and want an honest view.
A 30-minute conversation with a founder about your approved information, your escalation rules and the questions that must always reach a clinician or your team.
In this film
- Dr Pouria Moradi Specialist plastic surgeon and Clinical Co-Founder of CareConcierge. CareConcierge was built and tested in his Sydney practice.
- Oli Wood Platform Co-Founder of CareConcierge; the engineer behind the platform.
- Gregory Gray Commercial Co-Founder of CareConcierge; author of The Exit Discipline.
The Front Door, Series B: Dr Pouria Moradi asks Gregory Gray.
