The Front Door · Series A
The impossible job at the front desk
The video could not be loaded here. Watch it on Vimeo (opens in a new tab).
We ask one person to reassure the patient in front of her while answering everyone who isn’t. Something has to give.
Dr Pouria Moradi describes hiring a team member purely to answer enquiries, and what changed once CareConcierge took on the routine questions: the same number of staff, now giving more of their time to the pre-operative and post-operative patients already in the clinic. He is candid about burnout too, and about why nurses would rather nurse than answer emails.
Worth watching if your front desk is stretched and another hire feels like the only answer.
A 30-minute conversation with a founder about where enquiries wait in your practice, what your team repeats every day and whether CareConcierge would give them time back.
